Terms and Conditions

Effective Date: July 10, 2025

1. Welcome to GOZOLT

These Terms and Conditions (“Terms”) govern your use of the GOZOLT taxi booking platform, operated by Primooo Global Ltd, a company registered in Malta (company number C112223) at 270 Triq il-Karmnu, Luqa, LQA 1311, Malta. By using our platform to book taxis, you agree to these Terms, which form a legal agreement between you and GOZOLT (“we”, “us”, or “our”). If you don’t agree, please stop using the platform immediately.

We may update these Terms by posting changes here. Continued use of the platform means you accept the updates. These Terms also apply to bookings made through our Customer Support Centre.

2. What We Do

GOZOLT connects you with independent taxi drivers or companies (“Providers”) for rides worldwide. We don’t own or drive the taxis—we arrange bookings and earn a commission. Your ride agreement (“Provider Terms”) is directly with the Provider, not us. You’ll see their terms when booking, and by booking, you agree to them. Providers handle the ride itself, and we can’t guarantee their service quality.

Our Malta team manages bookings, payments, and support. Reach us via your booking confirmation or at www.gozolt.eu .

3. Your Responsibilities

3.1 Give Accurate Details

When booking, provide correct information, including:

• Your full name, phone number, email, and payment details.
• Pick-up and drop-off locations, times, and any needs (e.g., child seats, accessibility).

Update your details on the platform if they change. We’re not responsible for problems like cancellations if your information is wrong.

3.2 During Your Ride

You agree to:

• Follow local laws and the Provider’s rules (e.g., no smoking or damaging the taxi).
• Use the taxi for personal travel only, not for anything illegal.
• Be respectful to the driver and keep the taxi clean.

If you break these rules, your ride may be cancelled, and you could face extra fees or liability for damages, per the Provider’s Terms.

3.3 After Your Ride

• Pay any extra charges (e.g., tolls or waiting time) as shown in your booking confirmation.
• Take all your belongings when you leave. We’re not responsible for items left in the taxi.

4. Booking and Paying

4.1 How to Book

• Choose your ride, enter pick-up/drop-off details, and add any special requests.
• We’ll confirm availability with the Provider, usually within 24 hours, and email you a booking confirmation with their terms.
• Check the confirmation carefully. We’re not responsible if you miss errors.
• Want to change your booking? Request it on the platform, but it depends on the Provider’s availability.

4.2 Payment

• Our Fee: We may charge a small platform fee, included in your total at checkout.
• Provider Payment: Pay the driver directly at pick-up or drop-off, unless we say otherwise. Your confirmation lists payment options.
• Prepaid Rides: Sometimes, we collect the full amount when you book, sending the Provider’s share minus our fee.
• Breakdown: Your confirmation shows all costs—our fee, the Provider’s charge, taxes, and extras.
• Refunds: See Section 4.3 for cancellation refunds. You pay any currency conversion fees.

Make sure your payment method is valid. If payment fails, we may cancel your booking.

4.3 Cancellations and No-Shows

• Cancelling: Cancel through the platform or contact details in your confirmation. Refunds depend on timing (e.g., full refund 24+ hours before pick-up; partial or no refund within 24 hours). Check the Provider’s Terms for details.
• No-Shows: If you don’t show up and don’t cancel, you may lose your payment. Let us know ASAP if you can’t make it.
• Changes: Modifications depend on availability and may cost extra.
• Issues: If you have a problem with the Provider, send us your confirmation and any proof (e.g., receipts) for help.

Always read the cancellation policy before booking.

5. Platform Availability

We aim to keep the platform running 24/7 but aren’t responsible for downtime due to tech issues or maintenance. We may pause access without notice.

6. Help and Complaints

6.1 Support

We’re here for booking or ride issues. Contact us for:

• Help with the platform or bookings.
• Problems with your ride or driver.
• Reach us at support@gozolt.eu, +356 7797 9979 (Monday–Friday, 9:00 AM–5:00 PM Malta time), or  www.gozolt.eu.

6.2 Resolving Issues

• Talk to the Driver: Try sorting out ride problems (e.g., wrong charges) directly with them.
• Ask Us for Help: If that doesn’t work, send us your booking details and evidence. We’ll work with the Provider to find a fair solution, like a refund or alternative.
• Your Responsibility: You’re liable for costs if you misuse the service or break Provider rules.

Report issues within 30 days of your ride. We’ll aim to resolve them within 20 working days. If we can’t, try the EU Online Dispute Resolution Platform.

7. Pricing

Your ride price depends on location, distance, and ride type. If there’s a pricing error, we or the Provider will let you know. You can accept the new price or cancel for a full refund. We’re not responsible for exchange rate differences from your bank.

8. Your Data

We protect your information under Malta’s laws:

• We collect only what we need (e.g., name, contact, payment details) to book your ride and help you.
• We use it for bookings and support, sharing it only with Providers or if required by law.
• Your data is encrypted and stored securely.
• We keep it only as long as needed or required by law, then delete or anonymize it.
• If there’s a data breach, we’ll notify you as required.

Want to see, update, or delete your data? Contact us, but some limits apply due to legal or booking needs.

9. Account Rules

• You can stop using the platform anytime. Finish or cancel any bookings per Section 4.3.
• We may block your access if you misuse the platform (e.g., fraud). You’re still responsible for any prior bookings.

10. Our Liability

As a booking platform, we’re not responsible for:

• Driver issues (e.g., delays or bad service).
• Problems caused by you breaking Provider rules.
• Platform glitches or downtime.

Our liability is limited to the platform fees you paid in the last 12 months, where allowed by law.

11. External Links

We may link to other websites for your convenience. We’re not responsible for their content or reliability.

12. Don’t Misuse the Platform

Don’t use GOZOLT for anything illegal, to break these Terms, or to harm our reputation.

13. Your Account

You must be old enough to book taxis legally and are responsible for anything done through your account. Keep your login details safe.

 

14. Secure Payments

We secure your payments and meet industry standards. We’re not liable for unauthorized charges, except where required by law.

15. Our Content

The platform’s content is ours and protected by law. You can use it only to book rides. Without our permission, don’t:

• Make fake bookings.
• Scrape data with automated tools.
• Use our branding or content for business purposes.

16. Platform Limits

The platform is provided “as is.” We don’t guarantee its always error-free or safe from viruses. We’re not liable for damages from tech issues or fraud.

17. Our Rights

If we don’t enforce a rule, we can still enforce it later.

18. Governing Law

These Terms follow Maltese law. If you’re in Malta, disputes go to Maltese courts. Otherwise, courts may vary. We’re not partners or agents, and following legal orders doesn’t make us liable.

19. Term Changes

We may update these Terms, but existing bookings stay under the original terms. Save a copy when you book.

Contact Us

• Email: support@gozolt.eu
• Phone: +356 7797 9979 (Monday–Friday, 9:00 AM–5:00 PM Malta time)
• Website: www.gozolt.eu
• Address: Primooo Global Ltd (GOZOLT), 270 Triq il-Karmnu, Luqa, LQA 1311, Malta

Payments: Check your booking confirmation for accepted methods.

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